Lancashire CC .... Care and Urgent Needs Support Scheme

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https://dl.dropboxusercontent.com/u/89023969/The%20Care%20and%20Urgent%20Needs%20Support%20Scheme%20Information%20Pack.pdf 

 

----- Original Message -----

From: OCE & CT Events Team

To: undisclosed-recipients:

Sent: Friday, April 26, 2013 2:23 PM

Subject: Care and Urgent Needs Support Scheme

Dear Colleague

 

As previously referred to in correspondence about the new Care and Urgent Needs Support Scheme operated by Lancashire County Council (LCC). Crisis Loans and Community Care Grants were abolished at the end of March 2013 and LCC took on responsibility for a new Localised Welfare Fund, in Lancashire called the Care and Urgent Needs Support Scheme, from 1^st April 2013. Claimants to the scheme have been contacting a newly established LCC helpline since 1^st April.

 

We do want to allow for organisations who might want to apply on behalf of a claimant to the scheme to do so using an on-line application, but have experienced some teething issues with this element of the service – hence previous correspondence to organisations advising contacting the helpline in the interim.

 

We believe we have rectified the original issues and we're in the process of testing that all runs smoothly with this, but I wanted to update you in the meantime. As soon as the on-line process is fully tested and in live, we will contact you again.

 

In the meantime,  if you do want to support a claimant with an application you should  do so by ringing the helpline number 0845 053 0015 .If you could please make it clear to the telephone advisor that you are ringing on behalf of a claimant. You will still need the same set of information to hand as you would do once applying on-line becomes available ( details provided in the information pack that was sent with one of the original emails but attached again).

 

Thank you for your continued support in this.

 

Regards

 

Julie

 

Julie Hughes

Business Improvement Manager

County Treasurer's

Lancashire County Council

Telephone: 01772 536162

Mobile: 07818 510210

Email: Julie.hughes2@lancashire.gov.uk

 

 

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